FAQs
Choosing, using, receiving: short answers.
Choose
Which care product to start with?
Start with what bothers you the most. Dry or coarse beard: ZAYT. Patchy areas: QUWWA, in the evening, on the skin. Residue or odors: GHUSL. Unruly hairs: SABR. You do not need all four products to start. Take the diagnostic in two questions.
What is the difference between ZAYT and QUWWA?
ZAYT is a daily care oil: it nourishes and softens the hair. QUWWA is a targeted evening serum, to be massaged into the skin under the beard, where it is patchy. Both complement each other.
A single product, a ritual, or my own ritual?
A single product meets a specific need. The Softness, Density, and Mastery rituals bring together the steps that go together for a need. With Build your ritual, you choose your products and the discount increases with their number: −3% with 2 products, −4% with 3 products, −5% with 4 products.
How do I choose a scent?
The care remains the same: the scent changes the experience, not the efficacy. The notes of each scent are detailed on the product page.
Are CHAR3I products halal?
The care products are selected according to the brand's own standards, without claiming official halal certification. Full ingredient details are listed on each product page; the INCI list printed on the label is authentic.
Is CHAR3I only for Muslim men?
CHAR3I was conceived from the world of the Muslim man, but the needs of a beard remain the same. The care products are suitable for any man looking for a simple routine.
Using
In what order should I use the products?
GHUSL to wash, then QUWWA on the skin in the evening, ZAYT on the beard hair, and SABR last for hold. Use only what your beard needs.
How often?
GHUSL two to three times a week. ZAYT every day, on a dry beard. QUWWA every evening on targeted areas. SABR whenever you want to shape and tame it. Every step is detailed in the user guide.
Does QUWWA make a beard grow where there is none?
No. No cosmetic product can create a missing follicle. QUWWA is a targeted care product to incorporate into a regular routine, applied to the skin beneath the beard.
Delivery
Where do you deliver?
France, Belgium, Luxembourg and Switzerland (tracked delivery 12.90 € for Switzerland). Orders are prepared on business days. Rates and delivery times.
When is delivery free?
Delivery to a pickup point is free from 49.00 € of purchase, home delivery from 99.00 €.
How do I choose my pickup point?
Select "Pickup point" at checkout: the point closest to your address is suggested, and you can choose another one from the list. It will be saved with your order.
Payment and returns
How can I pay?
By credit/debit card (CB, Visa, Mastercard), Apple Pay or Google Pay, via secure payment. CHAR3I never stores your banking details.
Where do I enter a promo code?
In the cart or at checkout, in the "promo code" field. The discount will appear before payment.
Can I change my mind?
You have 14 days after receipt to notify us of your withdrawal, then 14 days to return the product. An unsealed cosmetic product is no longer eligible, for hygiene reasons. Unless there was an error on our part, return shipping costs are your responsibility. Write to [email protected] with your order number before sending anything back. Returns policy.